At Content Genius, we take pride in offering a high-quality, AI-powered content generation studio that caters to our customers’ needs. We understand that sometimes a product may not meet your expectations, and we are committed to providing a fair and transparent refund policy.
30-Day Money-Back Guarantee
Content Genius offers a 30-day money-back guarantee for all new customers. If you are not satisfied with our product during the first 30 days of your subscription, you may request a full refund of your payment. To be eligible for a refund, you must submit your request within the 30-day period starting from the date of your initial purchase.
To be eligible for a refund, you must meet the following conditions:
- You have not violated our Terms of Service or any applicable laws and regulations.
- You have provided a clear and valid reason for requesting a refund.
- You have allowed our customer support team to assist you in resolving any issues you may have encountered while using the product. Refund Process
To request a refund, please contact our customer support team at email@example.com. Provide your account information, the date of your purchase, and a detailed explanation of the reason for your refund request.
Our customer support team will review your request and respond within 5 business days. If your request is approved, the refund will be processed to your original payment method within 10 business days.
Please note that the following situations are not eligible for a refund:
- If you have requested a refund after the 30-day money-back guarantee period has expired.
- If your account has been suspended or terminated due to a violation of our Terms of Service or any applicable laws and regulations.
- If you have requested a refund for a renewal payment, as renewal payments are non-refundable.
By using Content Genius, you agree to this refund policy and acknowledge that it is your responsibility to familiarize yourself with its terms. We reserve the right to modify this policy at any time, and it is your responsibility to review it periodically to stay informed about any changes.